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More than 1,000 employees are based at Bridgeport Center, and it has 100 job openings. “Bridgeport is an area where we really ...

Knowledge management plays an indispensable role in enhancing the quality of customer service in contact centers. Ensuring ...

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Sexual assault nurse examiners help Iowans through some of the toughest days following a sexual assault. But recent numbers show there aren’t always enough to provide care for Iowans when they need a ...

Robert F. Kennedy Jr. is being sued by California, New York, Washington, Arizona, Colorado and other states over what they ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

The study results will be published in a series of ISG Provider Lens™ reports, called Contact Center – Customer Experience Services, scheduled to be released in October 2025. The ...