"This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their ...

The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...

Customized greetings Open/closed schedule UB Person Number entry and InfoSource integration Call transfer options (e.g., “Press 1 for…”) Voicemail Customized on-hold messages Use of wrap-up codes to ...

Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

3CLogic is a ServiceNow certified Technology and Advanced Platform Build partner with offerings available for ServiceNow's IT ...

The Contact Center as a Service (CCaaS) market is speedily progressing, drove by the growing demand for effective customer ...

SUNNYVALE, Calif., March 18, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI Knowledge Management, today announced the launch ...