AT&T uses AI to categorize 40 million customer service calls annually. ChatGPT ... team member required a more sophisticated model. About half the calls could be handled by an open-source model ...

AT&T uses AI to categorize 40 million customer service calls annually. ChatGPT initially helped but was costly, so AT&T developed a cheaper, faster open-source AI system ... a nuanced story about a ...

After months spent pursuing a plan to convert itself into a for-profit business, OpenAI is reversing course and said Monday ...

OpenAI CEO Sam Altman, Microsoft’s Brad Smith, and other tech leaders testified before the U.S. Senate in a wide-ranging 2025 ...

The nonprofit will continue to control the company that makes ChatGPT and other artificial intelligence products.

He said in a call with reporters that the nonprofit will choose the board members of the public benefit ... we are in continued conversations with Open AI.” The attorney general’s office ...

The offer of assistance building data centers is going to be attractive, but the pushback will be on data privacy and data ...

Mistral AI, the French company behind AI assistant Le Chat and several foundational models, is officially regarded as one of ...