"Standalone AI products are simply extending legacy ticket-based customer service tools to make customers feel even more ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Emotion AI can help businesses understand human emotions better than ever, but as this technology advances, ethical concerns ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

You know the kid that always got in trouble for talking too much, or always asking a lot of questions? Yea, that was me. I grew up in Decatur, Georgia and earned my Bachelor of Arts degree from ...

Fetch has an F-rating with the Better Business Bureau and more than 600 complaints against the Austin, Texas-based company.

Company to host its marquee event in Europe, highlighting its strategic vision as a trusted IT partner to the more than 17,000 attendees.New innovations introduced at the show showcase the company’s ...

Q3 2025 Earnings Call Transcript February 4, 2025 8×8, Inc. beats earnings expectations. Reported EPS is $0.11, expectations ...

With that, I'll turn the call over to Samuel Wilson ... This is reflected in our own customer satisfaction surveys which show CSAT scores in the mid to high 90% range for our targeted enterprise ...

Inc (EGHT) reports robust financial performance with record cash flow from operations and significant debt reduction, while ...

AI customer experience pioneer Lorikeet today announces it has raised an additional AUD $9 million in funding from Blackbird and its existing investors Square Peg and Skip Capital, fueled by breakout ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...