Traditionally reliant on human hosts and hostesses for managing reservations, full-service restaurants are now facing a new wave of AI-powered solutions.

Tripadvisor execs expressed enthusiasm about the early results of the company's hotel partnership with the AI answer engine ...

A new offering from Klaviyo is billed as the only customer relationship management platform built for consumer brands, not B2B firms.

Stern alum Susan Salgado never expected her passion for building inclusive and engaging communities to lead to a career in ...

As the hospitality industry evolves, artificial intelligence is emerging as a game-changer in enhancing guest experiences and ...

Restaurant software platform Toast (NYSE:TOST) reported Q4 CY2024 results , with sales up 29.2% year on year to $1.34 billion ...

Award-winning lifestyle boutique hotel brand Ovolo Hotels announced a strategic alliance with digital marketing solutions provider Nodal.

Nowadays, hospitality management reaches such critical points when swift and innovative actions collide with wavering market demand. Kirill Yurovskiy looks at the main trends and novelties that have ...

The first wave of speakers for the Vision Stage at HRC 2025 has been announced, promising a thought-provoking program of keynote discussions, panel debates, and live recordings from industry experts ...

Bhumika Group, a leading real estate developer, announced the appointment of Vikas Verma as the President of Sales and CRM.

Development and promotion of the Manx food and drink industry moves to the enterprise department. Yorkshire hospitality businesses say even when they are busy, rising costs are causing difficulties.

CRM platforms are efficiently designed to handle these customer service-related needs. Moreover, modern CRM systems also leverage artificial intelligence (AI) to enhance the functionalities of CRM ...