A major milestone for thrusting generative AI chatbots into the mainstream, this launch prompted what I would call a general ...

This workaround negatively impacts key metrics such as average handle time and first-call resolution, further straining the ...

At AI Summit Vancouver, experts explored AI ethics, security practices, and balancing innovation with a responsibility to ...

There’s no denying the impact AI is already having on data centers and energy use. If left unchecked, the situation is only going to get worse. A recent IDC report reveals that with AI adoption ...

A new 988 Suicide & Crisis Lifeline call center coming to Southern Nevada in six months will improve response times to calls ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

LGBTQ hotlines nationwide, including the Rainbow Youth Project and the Trevor Project, are seeing massive surges in crisis ...

Gratitude, one of the Ragman quests in Escape from Tarkov, should be tackled as soon as possible since it unlocks critical ...

Acquired by the Lakers in a trade with the Philadelphia 76ers in 1968, Chamberlain quickly cemented his legacy as one of the NBA's most dominant centers. Known for his incredible rebounding and ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...