Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

Active interposers with transistors will gradually replace passive interposers, driving the transition to vertical stacking.

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...

In the APAC region, 61% of tech leaders believe 2025 will be the year of Generative AI, while only 2% think it will take 4 – ...

When customers face issues, they expect quick solutions—but delays and poor support can turn frustration into lost loyalty. Enter AI: the game-changer reshaping contact centres, making them faster, ...

Omilia, a leader in Conversational AI solutions, today launched Omilia Workforce AI™, available immediately. A groundbreaking Gen AI-powered call quality management solution, Omilia Workforce AI ...