An organization may hear many voices (Customer, Business, Employee, and Process). It is the voice of the customer (VOC) that ...

At CMSWire, our Voice of the Customer channel is your go-to hub for the latest Voice of the Customer News and insights. With a keen focus on emerging Voice of the Customer trends, we aim to ...

That said, to be truly effective, B2B personalization and ABM programs need customer feedback—also referred to as voice-of-the-customer data—to create a human-centered customer experience (CX).

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and ...

Many customer-centric businesses are using Voice of the Customer (VoC) data to enable them to understand their customer journeys, which facilitates the ability to keep customers satisfied and ...

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

Generative AI is not without its challenges. As brands embrace hyper-personalization, they must navigate the tightrope of data privacy and security.

SAN FRANCISCO, March 6, 2025 /PRNewswire/ -- Gladly, an AI-powered customer service platform that puts people, not tickets, at the center, today announced the launch of Sidekick on Voice ...

This should alleviate the tremendous stress of customer interaction on call operators—if AI has not completely replaced their jobs by then. SoftBank Corp. announced that it has developed voice ...

Zaltman, Gerald, and R. Coulter. "Seeing the Voice of the Customer: Metaphor-based Advertising Research." Journal of Advertising Research 35, no. 4 (July–August 1995): 35–51.