Employees must also know how to deliver exceptional customer service. In addition to keeping their employees happy (by giving ...

Shep Hyken is a customer service/CX expert ... Are your customers happy, or not? How do you know? How often do you ask them? If you do ask them, and they tell you, what do you do with that ...

An Asda worker has been praised for his "great customer service" after helping a shopper ... him the same way and he's secretly known as our happy chappy." Kieran’s actions went viral on Asda's ...