We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak to a real, live person instead of a robot. But what if those robots could ...

The hot new status symbol in customer service: a phone call with an actual human ... the ability to speak with a real, live human being has become special. I probably do not have to tell you ...

Working in a call ... life easier for agents and customers. HubSpot’s report revealed a staggering 92% of customer relationship management leaders say AI has improved their customer service ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far away, experts say.