Zoom's weak growth, unmonetized AI tools, and stagnant metrics signal a hold rating - despite promising contact center ...

This integration transforms the Zoom Contact Center into a comprehensive platform for banks and credit unions.

Here’s a sampling of the AI-powered solutions and agentic AI capabilities that the leading unified communications and ...

Zoom Video Communications ZM is transforming from a pandemic-era video conferencing tool into an AI-first work platform poised for sustainable growth. The company's recent announcements highlight a ...

The company announced AI enhancements to its products including Zoom Meetings, Phone, Team Chat, Docs and Contact Center that will allow AI agents to take complex actions and orchestrate task ...

Zoom Customer Experience (CX) Zoom is bringing agentic skills to Zoom Contact Center with specialized AI agents to help revolutionize customer experiences, empower customer service agents, and enhance ...

a powerful collaboration with Zoom that transforms the Zoom Contact Center into a comprehensive solution for banks and credit unions. Selected by Zoom for its expertise in fintech integrations, ...