Nearly two-thirds of executives say they’re actively making trade-offs between customer satisfaction and cost ... Nearly two-thirds of customers say service quality is the most important factor ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Customer satisfaction scores are on the rise at banks, J.D. Power latest study shows. Credit unions are, on average, showing ...

Fife housebuilder Muir Homes has been honoured with the Gold Award for Customer Satisfaction by In-house Research, following ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

The Negative Impact on Customer Satisfaction Customer satisfaction ... it directly impacts the quality of service. Customers interact with various members of a company during their journey ...

Molex, a global leader in electronics and interconnectivity solutions, is a shining example of how to leverage advanced ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

The Delhi Metro Rail Corporation launches an online customer satisfaction survey to assess commuter feedback. Organized by ...

He added that the initiative was a major step towards enhancing service quality and customer satisfaction across TGNPDCL under 16 circles.

The travel segment reverses the gains in satisfaction it enjoyed last year ... taking advantage of lower volumes to improve its customer service, including eliminating change and cancellation ...