With a market cap of $255.4 billion, Salesforce, Inc. (CRM) is a provider of customer relationship management (CRM) ...

Salesforce announced new tools for its ... include a tool to detect customer sentiment in social media posts or to sort customer service emails by their content so that the most important concerns ...

US software company Salesforce is introducing agentic AI for scheduling, reporting and troubleshooting for field service ...

Salesforce said Wednesday. Assistly offers cloud-based "instant customer service help desk applications" that small companies and startups use to quickly set up and deliver customer service ...

Salesforce stock has dropped more than 30% from peaks, overcorrecting the stock despite attractive new products. Click here ...

In the blog post, Salesforce said its Data Cloud works with ... into its broad array of customer management, customer service and marketing automation products. Salesforce rolled out its Einstein ...

But inside Salesforce, a different reality has already taken shape. “About 20% of all APEX code written in the last 30 days came from Agentforce,” Jayesh Govindarajan, Senior Vice President of ...

Salesforce has launched Agentforce for Consumer Goods, equipping customer service, sales, and field teams with digital labor support to streamline operations, reduce inefficiencies, and improve ...

ThoughtSpot, which recently said it recorded 40 percent growth in its software-as-a-service offerings ... that Karkhanis worked at Salesforce in various management posts for just short of 10 ...

Surging demand is pushing field service teams to the limit. Inefficient scheduling is the #1 time drain on field service teams, and skilled tradespeople and technicians waste nearly an entire workday ...