Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation ...

Wondering if Amazon offers work from home opportunities? They do! Amazon regularly hires remote workers for customer ser ...

In general an online business will have less direct one-to-one communication with customers, however it is still very important that they are able to provide effective customer service.

If you're running an e-commerce website, you need a customer service team. And if you're running an online shopping juggernaut like eBay, you need a big customer service team. Luckily, that's what ...

One last note about remote customer service jobs. Even though there are tons of legit online customer service jobs, you still ...

Customer service representatives may provide support over the phone, in person, or through online chat, email, text or social media – basically anywhere their customers are. “The main ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...