Want to know what your customers really think? The answers to improving customer experience may lie within your NPS score and one simple question. How do your customers really feel about your company?

That is the basic Net Promoter Score (also known as NPS) question that was created by Fred Reicheld and Bain & Company. I’ve always found it to be powerful survey question to determine overall ...

4. It's predictive. Unlike most surveys, which ask respondents a litany of time-consuming questions that render interesting but often irrelevant data, the Net Promoter Score methodology asks the ...

“The” NPS question is insufficient on its own NPS on its own is not all that helpful, as it lacks context. Does your negative NPS score mask amazing customer support that is stymied by a buggy, ...

to ask this question, but the beauty of eNPS is in its simplicity, which raises the likelihood of your employees participating. An eNPS score is measured the same way as NPS: You take the ...

In other words, what is a good Net Promoter Score? Or, the question we hear most often, “Do we have have a good score?”. And, if you’re asking this question, don’t worry, you’re not alone.

To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

straightforward question. But what is net promoter score, and why has it become a benchmark in industries ranging from tech giants to local service providers? “The NPS is the most accurate ...