Are you tired of receiving constant calls from banks asking you to update your Know Your Customer (KYC) details? There's good ...

The RBI Governor regretted that most of the banks and non-banking financial companies (NBFCs) have not provided the facility ...

RBI Governor Sanjay Malhotra asked banks to avoid calling customers repeatedly for ‘know your customer’ (KYC) documents.

Malhotra rued that most banks and NBFCs have not enabled their branches or offices to access information from the central ...

Sanjay Malhotra urged banks to improve complaint redressal and said that misclassifying complaints was a gross regulatory ...

RBI Governor Sanjay Malhotra urges banks to streamline KYC processes and enhance customer service. He criticized repeat ...

As many as 63% of families surveyed cannot access one or more of their bank accounts online because of know-your-customer ...

Reserve Bank of India Governor Sanjay Malhotra has a good reason to worry about the quality of customer service at Indian ...

Moving banks to ‘.bank.in’ websites won’t address people’s real vulnerabilities in digital spaces. We mostly use apps for ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

Reserve Bank of India (RBI) governor Sanjay Malhotra has pulled up banks and financial institutions for masking customer ...

RBI Governor Sanjay Malhotra calls for an end to repeated KYC document requests by banks, citing inconvenience to customers. He also stresses the importance of complaint redressal and using AI for ...