An abundance of motivated young professionals is luring American businesses to base their global operations in Indian cities.

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

A group of YouTubers dedicated to stopping scam calls has taken on scammers in India. The group identified a scam call centre in Kolkata and pranked them. The group’s efforts also resulted in ...

A 29-year-old Indian national has been sentenced to three years in a US federal prison on charges of call centre fraud. The verdict comes a few months after the accused pleaded guilty of ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...

"When you have an Indian agent on the line ... are displeased by the optics of "neutralizing" call center workers' accents. In classic C-suite-speak, the deputy CEO spun Teleperformance's accent ...