AI is reshaping workplaces, particularly in retail. Researchers explored how AI service quality impacts retail employees' innovation, job fit, and satisfaction. Findings show when employees perceive ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

Governors and local officials have been tasked with improving service coverage and ensuring quality standards for both daily commuters and occasional travelers. Authorities are also expected to ...

Improving Processes: Making necessary changes to improve the overall customer experience. Personalizing Service : Using customer data to tailor interactions and provide a more personalized experience.

Telecommunications provider, 9mobile, has pledged to improve service quality and customer experience following the federal government’s approval of a 50 per cent tariff adjustment in the telecom ...

The FCCPC praised the NCC for linking the tariff hike to tangible service quality improvements and ... benefits and how they align with efforts to improve service delivery and infrastructure.

However, the commission acknowledged ongoing consumer dissatisfaction with poor service quality, such as network ... these changes align with efforts to improve service delivery and infrastructure ...