A new scam is on the rise, targeting unsuspecting individuals through fake IVR (Interactive Voice Response) calls. Using automated systems, scammers deceive people into revealing sensitive banking ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

IVR is an automatic phone system that banks, telecom companies, and customer service helplines use. In this, you can choose your service by giving commands through the keypad or voice of your ...

A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some ...

Learn the tools, challenges, and applications of AI voice agents, from customer service to real-time translation, with Vapi ...

IVR, for the uninitiated, is Interactive Voice Response; a phone menu system, basically. The missive continues: At the beginning of a call to telephone support, a message will be played stating: "We ...

PolyAI, a global leader in voice AI solutions for customer experience and service, reveals that 65% of Americans prefer a ...