One such insight, essential in the age of AI, is apparent from analyzing the CFPB's own interface. Eighteen months ago, the agency revised its portal's customer complaint drop-downs, or prompts. Going ...

Start with a simple email, online chat, or a phone call to customer service ... If the CFPB thinks another government agency ...

The bureau dismissed the case without prejudice – meaning it could refile the lawsuit – setting it apart from other recent ...

With the threat of the CFPB shutting ... has special reps who handle these escalated cases, and I’ve seen them resolve issues within 48 hours,” he explained. “When I managed our executive response ...

Staff cuts at the Consumer Financial Protection Bureau and the Department of Education have drastically reduced the number of ...

WASHINGTON, D.C. — The Consumer Financial Protection Bureau (CFPB ... 24 million customer service calls, charged over a ...

The CFPB alleged the bank intentionally dropped some 24 million customer service calls with ... entitled to free withdrawals, mishandling complaints from consumers who said they had been ...