Health Diagnostic Laboratory (HDL) has selected Genesys Outbound Interactive Voice Response (IVR) technology for a Software as a Service scheduling system regarding healthcare appointments. The ...

Speakeasy AI's integration with Genesys IVR solutions is demonstrating capabilities for conversational AI for Genesys customers that are unmatched in the IVR industry. Robust real time reporting ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com/uk), the market leader in omnichannel customer experience (CX) and contact centre solutions, today announced ...

NovelVox launches Intuitive Visual IVR to transform complex IVR conversation ... agent desktops and wallboards for Cisco, Avaya, Genesys, Amazon Connect, Webex CC, etc. NovelVox's solutions ...