Key Points Lean Six Sigma is equipped with all the tools you’ll need to have happy customers. Any organization should focus ...

Yet, during day-to-day execution, that customer-centric mentality tends to get pushed aside ... don't let internal goals come at the cost of your customer experience. Define goals for what you want to ...

which is an evolution of our current customer-centric approach. And it's beginning to change the way we are introduced to and form relationships with brands. Before I define human-centric marketing ...

Yet, if customer-centric sales strategies were truly in place, businesses would not be scrambling to repair damaged relationships or struggling with customer retention. The problem is not that ...