At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

For the best experience, please enable JavaScript in your browser settings. The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer ...

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

Respondents described issues with quality of care, billing and customer service at Hudson Valley health care facilities run by UnitedHealth subsidiary Optum.

Health insurers are ramping up their customer-service efforts ahead of millions of Americans joining the ranks of the insured in 2014. In this week's Health Minute, MarketWatch's Kristen Gerencher ...