Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

iCSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort. MOUNTAIN VIEW, CA / ACCESS ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

automatically gauging customer satisfaction from every interaction. At Level AI, we're not just transforming experiences; we're revolutionizing how businesses understand and respond to customer needs ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

"As CX leaders, we've relied too long on incomplete and biased survey data to gauge customer satisfaction," said Ashish Nagar, CEO of Level AI. "With iCSAT, we're empowering businesses to ...

automatically gauging customer satisfaction from every interaction. At Level AI, we're not just transforming experiences; we're revolutionizing how businesses understand and respond to customer ...