Traditional tactics like price cuts and discounts are losing their charm. Businesses have realized that long-term success ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Despite consumers' feelings on the state of the economy, convenience retailers have the opportunity to capture loyal shoppers ...

The traditional approach to gauging loyalty often relies on RFV—recency, frequency, and lifetime value. While these metrics ...

Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly treated ...

Beyond strengthening engagement, travel rewards present a lucrative revenue opportunity. Retailers using white-label travel booking platforms can profit from supplier-funded discounts.

WILMINGTON, DE — Quavo Fraud & Disputes has shared new findings from its Q4 2024 Consumer Survey, shedding light on how ...

According to the latest J.D. Power U.S. Original Equipment Tire Customer Satisfaction Study, brand loyalty looks to be ...

South Africa's Pick n Pay will broaden a rewards programme partnership with First National Bank (FNB) as part of an effort to ...