Portland-based Sturdy.ai, a startup whose platform uses AI to analyze customer communications across multiple channels to ...

Adobe Experience Platform Agent Orchestrator and a suite of purpose-built customer experience agents are coming soon, Adobe ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

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It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

Billionaire Sanjiv Bajaj discusses how Bajaj Finserv is effectively utilizing artificial intelligence for loan underwriting ...

The communications director position previously held by Thornton has been filled by Rebecca Heley, who has transferred from ...

EngageLab, a subsidiary of Aurora Mobile (NASDAQ: JG), is a world-leading omnichannel customer engagement platform. EngageLab leverages cutting-edge technology and robust infrastructure to provide ...

Observe.AI, the leading AI Conversation Intelligence platform for contact centers, today announced the general availability of the company’s VoiceAI agents, capable of automating all customer ...