Customer service chatbots are the most common form of generative AI support used by the travel industry according to an ...

Many shoppers find AI customer service bots to have limited capabilities, leading to frustration if no alternative ...

AI chatbots are answering the phones. Customers are not happy about it. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of ...

And an AI system or chatbot doesn’t know how to "break the rules" when it matters. Consider these legendary customer service stories: • Nordstrom is said to have accepted a tire return (even ...

Artificial intelligence-powered chatbots are now woven into many businesses' customer service, outreach and sales approaches. But how is this widespread AI adoption affecting consumer behavior?

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Air India launched a virtual travel assistant called AI.g in May 2023 for customer service and the company claims that the bot autonomously answers 97% of enquiries without any human intervention.

Saline County is making it easier than ever for residents to access information and connect with county services with the ...