this model can predict customer satisfaction with exceptional accuracy-up to 95% match to survey-based ratings. Why is SQM's Post-Call CSat Prediction Model a Game Changer for Call Center QA?
Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...
iCSAT sets a new benchmark in customer satisfaction measurement by: Analyzing 100% of Customer Interactions: Delivers unbiased CSAT scores based on real conversations, not limited survey samples ...
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