The surging global customer base is expected to be a key driver for the market. Personalization is also an emerging trend in ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Gartner defines CRM Customer Engagement Center (CEC) as the market for software applications used to provide customer service and support by engaging both proactively and reactively with customers ...

Salesforce stock sold off more than 4% on Thursday, the worst performer in the DJIA. Salesforce (CRM) stock led the Dow Jones Industrial Average (DJIA) lower on Thursday despite more positive news on ...

Zoho CRM is a robust and user-friendly platform that offers a feature-rich experience for sales teams. However, the inconsistent quality of customer support received by some users prevents it from ...