Changes tackle the burden of phone calls and service backlogs The Canada Revenue Agency (CRA) is in the middle of a 100-day ...
As we near the halfway point of the Canada Revenue Agency’s (CRA) 100-day Service Improvement Plan, launched on September 2, 2025, we want to update Canadians on our significant progress. This ...
Finance Minister François-Philippe Champagne announced the plan earlier this month, calling the agency’s service levels ‘unacceptable’ ...
CRA My Account’s Represent a Client service provides valuable information that we use in our initial investment ...
Canada’s auditor general has recommended that the Canada Revenue Agency “align staffing levels with call volumes” to reduce ...
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