He looked visibly angry, snatched his phone, put it in his pocket and walked away. The video went viral on all social media platforms. While a section of people thought it was funny, others ...

She didn’t deal with the angry customers as well as the other SC’s so I would lend her a hand as much as I could to deal with those situations. Mr. SIF was after a new sim card for his phone ...

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...