Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Generative AI is not without its challenges. As brands embrace hyper-personalization, they must navigate the tightrope of ...

From Kallabot's website, the product is described as: "Ditch those clunky IVR systems! Kallabot's AI agents handle calls like pros, from sales and support to appointment setting. And yeah ...

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...

That’s a big plus.” Vida’s AI voice agent technology will be applicable to applications that can be brought onto Digerati’s UCaaS system with call queues and IVR, Smith said.

Featured topics at the Austin event will include the rise of conversational IVR, accelerating next-gen customer analytics, harnessing the power of AI, and building better BPO partnerships—all areas ...