Every day there were unexpected bills hungry for bucks. And every roadblock challenged our very approach to problem solving. After a while, we began to develop actual problem-solving principles ...

The answer is effectuation, a method of problem-solving that involves using available resources and networks rather than setting a future goal and following a planned process toward it.

It turned out that the form was based on a structured approach to problem-solving. We taught “5P Problem Solving” to supervisors and employee problem-solving teams. The 5P approach didn’t magically ...