Starbucks' policy change flushes out a debate over public restroom access
Starbucks ended a 7-year-old policy that invited anyone to hang out in its stores or use its restrooms, regardless of whether ...
Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Starbucks barista says his store has a ‘panic button’ behind the counter, but fears it won’t be enough to quell angry customers after open-door policy reversal
Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...
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Starbucks Tested Panic Buttons for Staff in 5 US Stores
Starbucks introduces panic buttons and conflict de-escalation training to address customer behavior in U.S. stores.
Starbucks tested out ‘panic buttons’ in stores to protect baristas against loiterers
Starbucks tested out “panic buttons” at five locations to protect baristas during unsafe situations, the company says. The ...
Starbucks brings back condiment bar, free refills for some drinks
Starbucks fans can now get free refills for some drinks — but not all. The coffee chain is also bringing back its self-serve ...
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Starbucks Reverses Open-Door Policy, Reinstates Pay-to-Visit Restrooms
Starbucks is ending its open-door policy, which allows anyone to use its restrooms or hang out without making a ...
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Starbucks plans to remove 30% of its menu items this year
Starbucks announced plans to cut out 30% of its menu items by later this year on its most recent investor call, according to ...