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John Lewis is a chain of British department stores operating throughout the United Kingdom. John Lewis' flagship store spans six floors and has over 20 departments covering fashion, …
John Lewis is a chain of British department stores operating throughout the United Kingdom. John Lewis' flagship store spans six floors and has over 20 departments covering fashion, homewares, technology, beauty and much more. A range of services, experiences and facilities are also on offer at this branch from a demonstration kitchen and Waitrose Foodhall in the basement to a florist on the ground floor and Cafe Bar by Benugo on the first. There are four restaurants, a Bureau de Change, Kuoni Travel and more. Pop in and ask a Partner for the latest workshops, tasters and classes happening in-store, or otherwise check the website and What's On page for local events near you.
Reviews
Tripadvisor
2.5/5 · 1,002 reviews
5-star
10%
4-star
3%
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4%
2-star
8%
1-star
75%
Recent reviews
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Apr 3, 2025
I have always associated John Lewis with excellent customer service, but my recent experience has completely shattered that perception. I purchased a pair of earrings, only to have one of them break …Full review by F4318TPgg
Mar 16, 2025
Online products dispatched to wrong store. Store made no effort to contact or apologise for inconvenience. Philippine call centre operative asked if a replacement was required. Instead of offer…Full review by Attended00
Mar 14, 2025
The worst customer service you'll find anywhere, don't assume that John Lewis is what it used to be, and don't think others aren't finding the same - Google it! Having been a customer for decades an…Full review by C L