Retail News & Insights - Retail TouchPoints
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Resolving Complaints And Keeping Your Retail Customers In The …
WEBJan 6, 2020 · How you handle customer complaints often determines if you build or lose relationships with busy shoppers. This is especially true online where retailers often rely on remote contact center agents to resolve things. While lacking the opportunity for face-to-face interactions, service-savvy agents know how to sooth and assuage unsatisfied customers. According to CustomerThink: “96% of […]
Walmart Unveils Reimagined Store Design Emphasizing Digital …
WEBWalmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. Developed through a customer-centric lens and using a sleek design aesthetic, the updated stores feature a layout that spotlights products and offers end-to-end digital navigation that guides customers throughout ...
Retail Media: Everything You Need to Know - Retail TouchPoints
WEB1 day ago · Retail media ads can offer run the gamut from “on-site” advertising opportunities — such as ads and videos on its own website, app or even in its physical stores (an Amazon Sponsored Product ad is the most basic example of this) — to what is typically referred to as “off-site advertising.”Off site advertising is when a retailer lets advertisers leverage its first party data to ...
Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud
WEBNovember 1, 2023 at 8:35 AM EDT. By Ariel Chen, Chargeflow. wladimir1804-stock.Adobe.com. As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a …
Nike to Double Down on DTC Following Q3 Gains, Plans …
WEBMar 23, 2022 · Nike is pushing forward with its digitally focused direct-to-consumer strategy following a strong Q3, with plans to build “the marketplace of the future” and bring standalone Jordan stores to North America.. Revenues were up 5% YoY in the company’s fiscal Q3, which ended Feb. 28, 2022, led by 15% growth in sales across the company’s owned digital and physical operations, referred to as ...
Bath & Body Works Rolls Out Loyalty Program Nationwide
WEBAug 23, 2022 · Additionally, the in-app wallet stores rewards points, offers and gift cards to provide a convenient experience to customers. Members of the My Bath & Body Works Rewards loyalty program can: Earn 10 points for each $1 spent; Redeem 1,000 points for a free product of the customer’s choice (up to $16.50); …
Stop & Shop Launches Branded E-Commerce Platform, Retires …
WEBAugust 17, 2020 at 4:35 PM EDT. By Marie Griffin. In an effort to create a more seamless shopping experience under the Stop & Shop brand, the retailer has launched a Stop & Shop-branded e-Commerce platform and mobile app that will replace the Peapod digital platform customers previously used. Customers’ Peapod account information and order ...
Top Risks For Retail Businesses In 2021 (And in The Next Decade)
WEBJul 22, 2021 · This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. With the adoption of e-commerce on the rise, brick and mortar retail businesses face increased risks of having to shut down. Indeed, Statista predicts ecommerce revenue to reach $563.4 million by 2025, up from $431.6 in 2020.
Ethical Commerce: What it is and Why it’s Important
WEBDec 14, 2021 · 61% of consumers report making more sustainable, environmentally friendly or ethical purchases, and 89% say they’re likely to continue doing so post-pandemic. Today’s shoppers have higher expectations of retailers and CPG brands as it relates to ethical commerce. Many are mindful of the environmental impact of fashion, , …